Help Center

ABYSSDIA Operation Policy

1. Basic Operation Policy

1.1. ABYSSDIA (hereinafter referred to as the “Game”) is a game developed and serviced by NHN (hereinafter referred to as the “Company”) and is operated in accordance with the following policies. In accordance with these policies, the Company will make its best efforts to provide stable services, protect customers, and promptly and consistently address any issues that may interfere with the enjoyment of the game.

1.2. This Operation Policy is intended to define the rights, obligations, and responsibilities between ABYSSDIA and its users, as well as other necessary matters.

1.3. To ensure better game operation, this Operation Policy may be revised and any changes will be announced through the Official community (https:// https://x.com/ABYSSDIA_EN) at least 7 days prior to the effective date (or 30 days in advance for significant or unfavorable changes). In addition, even if certain actions are not explicitly stated in this policy, behaviors that interfere with normal gameplay based on the Terms of Service may still be subject to action as policy violations in accordance with internal policies. Users are advised to check these policies periodically to avoid any disadvantages while using the game and community. The Company is not responsible for issues arising from a user’s failure to review these notices.

1.4. Users who violate the Operation Policy may, upon confirmation, be subject to restrictions such as community access or game usage, depending on the severity of the case. If a user believes that the imposed restriction is unfair, they may request a review through Customer Support. If the Company determines that the request is justified, the restriction may be lifted.

1.5. If a user wishes to contest a restriction imposed by the Company, they must submit an appeal through the customer support center within 15 days from the date the restriction was imposed, stating the reason for their objection to the company’s action.

1.6. Upon receiving the appeal, the Company shall respond to the user’s claim through the customer support center within 15 days from the date of receipt. However, if it is difficult to provide a response within 15 days, the Company will notify the customer of the reason for the delay and the expected processing schedule.

1.7. Matters not specified in this operation policy will be determined and handled in accordance with relevant laws and regulations, the Terms of Service, and generally accepted practices.

1.8. This operational policy applies to all Abyssdia platforms (Google, Apple).

2. Rights and Responsibilities of Users

2.1. User Rights

2.1.1.Users may enjoy various content provided within the game and receive related services. However, ownership of all in-game content, including characters and items, remains with the Company.

2.1.2. If users experience difficulties while using the game, they may submit service-related inquiries through Game Homepage → Customer Support → Customer Center → Submit Inquiry. Inquiries can be submitted at any time; however, responses will be provided during customer support operating hours.
※  Customer Support Hours: Weekdays 9:00 AM – 6:00 PM KST (Closed on weekends and public holidays). 

2.1.3. If a user suffers harm caused by another user, they may request the Company to take action in accordance with the Operation Policy. However, the Company cannot provide assistance for damages resulting from the customer’s own violation of their obligations.

2.1.4. The Company is committed to responding to user inquiries, suggestions, and reports as quickly as possible. However, responses may be delayed due to unavoidable circumstances, such as a high volume of inquiries. We ask for your understanding, and the Company will always prioritize its customers.

2.2. User Responsibilities

2.2.1. Users must not engage in any behavior that violates the Company’s Terms of Service, this policy, or generally accepted social norms. If a user causes harm to other users or the Company by violating the Operation Policy or engaging in behavior contrary to social norms, their use of the service may be restricted in accordance with the regulations.

2.2.2. Users may not engage in any commercial or profit-making activities using the game service without the Company’s prior consent.

2.2.3. Users may not copy, reproduce, modify, translate, publish, or otherwise use any information obtained through the game service, nor provide it to others, without the Company’s prior consent.

2.2.4. Users may be subject to penalties if they spread false information that has not been officially announced by the Company, causing confusion among other users.

2.2.5. If users discover or encounter vulnerabilities in the game (such as bugs, system errors, or unauthorized programs), they must report them to the Company and must not distribute or exploit them. If a user fails to report such vulnerabilities and instead exploits them or shares them with others, it will be considered intentional misconduct and may result in restrictions on the use of the game service in accordance with this Operation Policy.

2.2.6. Users must provide accurate personal information when registering for the service. The Company cannot provide assistance for damages resulting from the misuse of another person’s personal information or the submission of false information, and the user will bear responsibility for any misuse of personal information.

2.2.7. Users must take all necessary precautions to ensure that their account information (such as ID and password) and personal information are not exposed to others. The Company cannot provide assistance for damages or consequences resulting from the user’s intentional actions or negligence.

3. Personal Information Management

3.1. The user bears primary responsibility for all activities conducted through their account.

3.2. If a user shares their personal information or account with others, or transfers/sells it through unauthorized methods, the Company will not recognize such actions. The Company will not provide protection for any issues arising from this, including fraud or account theft.

3.3. If a user attempts to conduct real-money or real-world item transactions involving accounts, characters, in-game currency, or items, their service access may be restricted without prior warning. The Company cannot provide assistance for any issues arising from such actions.

3.4. Users can protect their information from unauthorized activities, such as account theft, by periodically changing the password of their account.

3.5. Fraud often occurs due to personal negligence, and the Company cannot provide assistance for damages resulting from such incidents. Users should exercise caution when transferring items or currency, as scams may involve impersonation through similar character names or administrator names, as well as fraud exploiting personal relationships.

4. In-Game Naming Policy

4.1. In principle, users are free to choose names for in-game elements such as character names and guild names through game systems that allow name creation.

4.2. However, if a name falls under any of the categories listed below, the Company may take action in accordance with this Operation Policy, including applying sanctions or changing/deleting (removing) the name to protect users and maintain a healthy game environment.

• Names that impersonate or appear intended to impersonate Company staff or administrators
• Names containing profanity, abusive language, advertisements, or sexually explicit content
• Names indicating an intention to trade accounts or items for real money or real-world goods, exchange across servers, or conduct transactions with other games
• Names that demean or insult specific groups based on religion, gender, race, company affiliation, or similar characteristics
• Names that appear related to or intended to impersonate the Company, the service, or the original work
• Names that are generally unacceptable according to social norms
• Names that may infringe upon the trademarks, service marks, or copyrights of third parties

5. Game Usage Restriction Policy

5.1. Types of Restrictions

5.1.1. The Company may impose service restrictions on users who violate this Operation Policy without prior notice. Such decisions are made at the sole discretion of the Company. The types of service restrictions are as follows.

• Permanent Game Ban: Indefinite restriction of the use of the game and related services.
• Temporary Game Ban: Restriction that limits access to the game and related services for a specified period of time.
• Warning: Temporary sanction such as a temporary login restriction, chat or action restriction, or forced character name change.
• IP Ban: Restriction that blocks access to the game or services from specific IP ranges.
• Game Data Adjustment: A sanction that involves deleting or modifying character or guild information, items, or paid content related to violations of the Terms of Service, including adjusting their quantities.

5.2. Criteria for Service Restrictions

5.2.1. Even if a specific case is not explicitly mentioned in this policy, access to and use of the service may still be restricted in accordance with the Terms of Service and this policy, depending on the severity of the issue and its impact on the service.

5.2.2. The reasons for sanctions and the details of such sanctions shall follow the standards outlined in Article 5.3. However, the level of sanctions may be adjusted depending on the specific circumstances at the time of the violation and the degree of impact on the service.

5.2.3. Even if a case does not fall under the specific restriction reasons, if it constitutes an illegal act or significantly harms the service or other users, sanctions may be applied according to the Company’s Terms of Service and applicable laws, depending on the severity of the violation.

5.2.4. The Company may issue warnings or restrict service access for any actions that are deemed to violate the Terms of Service, this Operation Policy, or other general regulations, or that interfere with other users’ normal use of the service, cause discomfort, or pose a significant threat to maintaining a stable and enjoyable service environment.

5.2.5. If a third party uses a user’s account through account sharing and commits a violation of the Terms of Service or this policy, sanctions may be applied to the user and the account in question.

5.2.6. The Company may recover game content obtained or created through methods that violate the service restriction policies. In certain situations, accounts that have conducted in-game transactions with accounts suspected of theft or bug exploitation may also be temporarily restricted or sanctioned in accordance with the Company’s Terms of Service and this policy.

5.2.7. The Company may impose service restrictions on users suspected of engaging in prohibited activities after verifying circumstances through complaints received by the customer center or relevant institutions, police investigations, or monitoring by operators, in accordance with the Terms of Service and this policy.

5.2.8. If abnormal usage behavior or attempts are suspected, the Company may restrict the use of the related account in accordance with the Terms of Service and this policy in order to prevent potential damage.

5.3. Service Restriction Criteria Table

6. Recovery Policy

6.1. General Recovery Policy

6.1.1. If items or content are lost while using the game, users may request an investigation by submitting a 1:1 inquiry through the Customer Support Center.

6.1.2. If in-game content is lost due to reasons attributable to the Company (such as technical errors), the Company will make its best efforts to restore the lost content.

6.1.3. Recovery of game data will only proceed after objective evidence is secured through game records. If the content reported as lost by the user does not exist in the game or cannot be verified through objective data such as game logs, recovery will not be possible.

6.1.4. However, recovery support cannot be provided in the following cases:

• Device malfunctions or unstable internet connections on the user’s device
• Damages caused by the user’s failure to check information announced in the Operation Policy, in-game notices, or on the official website
• Losses caused by the userr’s negligence or intentional actions (examples of negligence include account sharing, carelessness, fraud, etc.)
• Damages resulting from normal gameplay activities such as item enhancement, dismantling, selling, or trading
• Damages resulting from issues between users, such as in-game fraud, without company involvement
• Loss of account information due to device changes, loss, or device reset

6.1.5. The purpose of the recovery service is to minimize inconvenience and frustration caused by item loss and to improve overall gameplay satisfaction. Therefore, if it is determined that a user intentionally abuses the recovery service for personal gain, the recovery service may be suspended and the user’s access to the game may be restricted.

6.2. Important Notes When Submitting a Recovery Request

6.2.1. Recovery requests must be submitted through a 1:1 inquiry within 7 days from the date the issue occurred. Requests submitted after this period will not be eligible for recovery support.

6.2.2. Inquiries must be submitted directly from the account where the issue occurred, and requests submitted on behalf of a third party will not be accepted.

6.2.3. If a recovery request is found to be false or fraudulent, the user may face disadvantages such as restrictions on service use.

6.2.4. Recovery requests will be processed in the order they are received, and it may take a considerable amount of time to verify errors, review game records, and determine the validity of the request.

6.2.5  Account recovery is limited to once per account, and recovery may not be possible if it is difficult to verify the account information associated with the recovery request.

7. Policy for the Protection of Customer Support Staff

7.1. Actions That Infringe on the Rights of Customer Support Staff and Interfere with Their Work

Actions that infringe upon the rights of customer support staff and interfere with their work include the following:

• Submitting 1:1 inquiries or making phone consultations that include abusive language, sexual harassment, personal insults, or threatening expressions toward customer service representatives
• Submitting 1:1 inquiries or making phone consultations that contain only abusive language, sexual harassment, personal insults, or threatening expressions unrelated to the game

Repeatedly interfering with 1:1 inquiry or phone consultation services through continuous abusive, sexually harassing, or personally insulting inquiries

• Refusing to end a consultation and intentionally delaying the process in order to prolong the consultation time
• Any other speech or behavior that may cause serious psychological harm to customer support staff and interfere with 1:1 inquiry or phone consultation services

※ This clause has been added in accordance with Article 26-2 of the Occupational Safety and Health Act regarding the protection of emotional laborers.

7.2. Penalties for Violations of Customer Support Staff’s Rights

If the rights of the customer support staff are violated through 1:1 inquiries or phone consultations, the Company may terminate the consultation without prior warning and may impose service restrictions or enhanced sanctions on the user’s game access.

※ If abusive language, sexual harassment, personal insults, or threatening expressions continue even after the 3rd sanction (game access restriction), an additional 7-day game access restriction may be applied cumulatively. The cumulative restriction period may be applied up to a maximum of 30 days.

※ If abusive language, sexual harassment, or personal insults occur from multiple accounts accessing from the same IP address or device information, they may be considered actions by the same individual and handled accordingly.