Help Center

Q. When does the Global Open Beta begin?

A. The Global Open Beta starts on Thursday, April 24 at 05:00 UTC.

You will be able to continue playing from the Open Beta through to the official launch without any account resets.

Q. How will the Global Open Beta be conducted?

A. Unlike previous tests, the Open Beta will have no time or content restrictions and will remain available until the game’s official release.

All data from participating accounts will carry over into the official launch. However, please note that some issues may still arise during the beta period.

The game is available on both mobile and PC (Steam). Please check below for the installation link.

- Android : https://play.google.com/store/apps/details?id=com.nhn.dds

- iOS(Apple) : https://apps.apple.com/kr/app/darkest-days/id1640452951

- PC (Steam) : https://store.steampowered.com/app/1548520/DARKEST_DAYS/

Q: How can I turn off push notifications?

A: If you do not wish to receive push notifications, you can turn them off by following the steps below.

1. In the game, select Tablet menu – Settings – Account tab.

2. Scroll to Push Notification Settings and disable notification.

Q. The game isn’t installing properly. What should I do?

A. If the game is not installed properly, please check the following.

- Please check your network environment. If your connection speed is not stable on your mobile device, please check your data communication environment.

- Please check the free storage space on your device. We recommend that you secure at least 20 GB of free storage space for PCs and at least 9 GB for mobile devices.

- Also, please check the minimum specifications required to install and run the game below.

PC

CPU: Intel i5 3570 / AMD FX 8350

Memory: 8GB RAM

GPU: GeForce GTX 1050ti / AMD Radeon RX 570

Android Device: Galaxy S9

iOS(Apple) Device: iPhone 8+

If issues persist, please select the installation/execution type in “Contact Us” via the Customer Center and submit your inquiry.

Q: The game isn’t running smoothly. What should I check?

A: If the game does not run smoothly, please check the following first:

1. Check the minimum/recommended device specifications.

[PC (Steam)]

Minimum Specifications

CPU: Intel i5 3570 / AMD FX 8350

Memory: 8GB RAM

GPU: GeForce GTX 1050ti / AMD Radeon RX 570

Required Storage Space: 20GB

Recommended Specifications

CPU: Intel i7 7700 / AMD Ryzen 5 2600

Memory: 16GB RAM

GPU: GeForce GTX 2060 / AMD Radeon RX 5600XT

Required Storage Space: 20GB

[Android Device]

Minimum Specifications: Galaxy S9

Recommended Specifications: Galaxy S21

Required Storage Space: 8.5GB

[iOS(Apple) Device]

Minimum Specifications: iPhone 8+

Recommended Specifications: iPhone 12

Required Storage Space: 8.5GB

For iOS (Apple) devices, it may be difficult to play on older versions of software, so please update to the latest software.

2. Adjust the game's graphic settings.

You can adjust the graphic quality in the in-game Tablet menu - Settings - Graphics.

3. Delete the game, then reinstall it and run it.

4. If issues persist, please select the installation/execution type in “Contact Us” via the Customer Center and submit your inquiry.

Q: Can I link my account to play on other platforms?

A:  Please check the Account Linking Guide post. 

- https://discord.com/channels/1144430434663546941/1343654506927357982/1364786610276929628

Q: How do I delete my character or account?

A: Please refer to the following for how to delete a character or account.

1. Select the in-game Tablet menu - Settings - Account.

2. Select the "Delete Account" button.

※ To prevent accidental character deletion, a 7-day account deletion waiting period will be applied when you proceed with account deletion.

Q: Can I change my character's information?

A: You cannot change the name, gender, skin color, etc. of the created character.

If you want to change the information above after creating the character, you must delete the character and delete your account from the in-game tablet menu and then recreate it.

Q: How do I find my account ID?

A: You can check your account ID as follows:

1. In-game Tablet menu - Settings - Select Account.

2. Select the “Copy” button for the account ID and paste it wherever you want.

Q: Where can I check the game’s operating policies?

A: DARKEST DAYS is implementing an operating policy to create a fair and healthy game play environment.

Visit the official DARKEST DAYS website using the link below to check the operating policy.

- https://darkestdays.hangame.com/en/policy?tab=4

Q: I bought an item, but I can’t find it.

Items purchased in the in-game store will be sent to the item storage in your mailbox.
Check the item storage in the mail menu at the top right of the play screen.

Other consumable items purchased in the store will be sent to the locker, while lucky coupons and Trinity Coins will be directly reflected in the character's inventory.

Q: How do I request a refund (iOS, Android)?

A: If you would like to get a refund for a product you purchased, please submit a request through “Contact Us” in the Customer Center.

Please select “Payment Related” from the type and attach the platform, market, name of the product purchased, order number (order ID), and receipt.

※ You can cancel your subscription within 7 days from the purchase date. (However, you cannot cancel your subscription if you use it.)
You can cancel if you paid using a payment method under the name of a minor without the consent of a legal representative.

Q: How do I request a refund (Steam)?

A: If you would like to receive a refund for a product purchased through Steam, please submit a request through “Contact Us” in the Customer Center.
Please select “Payment Related” from the type and attach the account ID, name of the product purchased, and the transaction ID..

Please refer to the details below to confirm the information required for a refund request.

1. You can check your account ID in the in-game Tablet menu – Settings – Account.

2. Select “View Purchase History” in the Steam Account Information menu and find the purchase you wish to receive a refund for from the list.
You can check the transaction ID on your purchase receipt.

※ You can cancel your subscription within 7 days from the purchase date. (However, you cannot cancel your subscription if you use it.)
You can cancel if you paid using a payment method under the name of a minor without the consent of a legal representative.

Q: I want to report a bug.

A: First of all, we apologize for any inconvenience caused by the bug.

If you have experienced a bug, please report it by selecting the bug report type in “Contact Us” via the Customer Center.

Q: I received an event item but can’t find it.

A: If the reward items received through the event menu and mail do not appear in your inventory, please check your storage. (You can access them through the Survivor Community, Outpost, and Shelter.)
Also, you can check the mounts you received as rewards directly in the ‘Garage’ menu of the in-game tablet menu, and please note that the in-game currency rewards (Milla, Trinity Coins) obtained through the mailbox are immediately reflected in your inventory.

Q: How do I report unfair play or abuse?

A: If you encounter any unfair game use, chats containing profanity or abusive language, or other abusive behavior, please report it by selecting the game-related category in “Contact Us” via the Customer Center.

※ However, please understand that we do not individually inform you of the results of your report.

Q: How do I redeem a reward coupon?

Please check the following for how to use coupons.

1. (Available on all platforms) Coupons you receive can be used through the coupon menu on the DARKEST DAYS official website.
You can also go directly to the coupon use page through the link below.

- https://darkestdays.hangame.com/en/coupon

2. (Android/PC version only) For Android (AOS) devices and PC versions, you can use the coupon directly in the game.

Please enter the coupon code you received in the In-game Tablet Menu - Settings - Account - Enter Coupon Code.

※ Please check your in-game mailbox for coupon rewards.

※ When using a coupon, it may take some time for the actual payment to be completed.

Q: I can’t find the answer in the FAQ.

A: If you were unable to resolve your question in the FAQ, please submit your inquiry through “Contact Us” via the Customer Center.

Please select the type of inquiry you wish to make and provide as much detail as possible to help us answer your question.

※ Please enter your correct email address as we will send you the answer to your inquiry via the email address you entered.